Shipping & Returns Policy – Swarn Kapila Organic Dairy Farm
Effective Date: 1st Jan, 2026.
Thank you for shopping with Swarn Kapila Organic Dairy Farm. We strive to deliver your fresh dairy products, premium wood pressed oils and other FMCG goods reliably and transparently. This Shipping & Returns Policy explains how we manage shipping, delivery, returns, and refunds for purchases made through our website.
1. Shipping Policy
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1.1 Shipping Charges
Shipping charges are calculated based on product weight, packaging type, and delivery location.
You will see the final shipping cost at checkout before you confirm your purchase.
1.2 Delivery Time
Orders are processed and dispatched within 2–4 business days after confirmation.
Estimated delivery times vary based on your location across India.
Delivery timelines may be longer during peak seasons or due to courier partner delays.
1.3 Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS.
Use this tracking number to follow your parcel’s progress until it reaches you.
1.4 Shipping Partners
We work with trusted courier partners to ensure safe and timely delivery of your products.
1.5 Delivery Issues
If you experience delivery issues (late delivery, wrong address delivery, etc.):
Contact our Customer Support team immediately with your Order ID and details.
We will assist you to resolve the delivery concern as quickly as possible.
2. Returns & Refunds for Shipping-Related Issues
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Because our products include fresh and perishable dairy items, so no returns is possible but on other items like oils and other products like Gud, Shakkar, Spices etc returns are handled carefully.
2.1 When Returns Are Allowed
You may request a return/claim if:
The product is damaged during shipping, or
The product is incorrect or different from what you ordered.
To be eligible:
Notify us within 24 hours of delivery.
Provide photos of the damaged goods, packaging, and seal.
Include your Order ID and delivery proof.
Please send this information to:
swarnkapila.ct@gmail.com
Customer Support: +91-8076-77-0720 (10 am to 6 pm Monday to Saturday)
2.2 Return Process
Our team will review and approve the return request.
Upon approval, we will arrange a pickup of the damaged/incorrect product (if applicable).
After inspection, we will proceed with either a replacement or refund.
3. Refund Policy
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3.1 Refund Conditions
Approved refunds are issued when:
The product is damaged or incorrect, and photos & proof satisfy our quality checks.
The customer followed the return notification process within the permitted timeline.
3.2 Refund Method
Refunds will be processed to the original payment method used for the purchase:
Online Payment: refunded to the original account
UPI Payments: refunded via bank transfer or to the same UPI
3.3 Refund Timeline
Once the return is approved:
Refunds are typically processed within 5–7 business days.
You will be notified via email or SMS when your refund is initiated.
4. Exceptions & Non-Returnable Items
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Due to food safety and product nature:
- All dairy products are non-returnable unless a wrong product has been dispatched.
All opened or consumed products cannot be returned.
Quality issue claims must be reported within 24 hours of delivery.
Returns that do not meet the above criteria may not be eligible for refund or replacement.
5. Cancellation Policy
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Orders can be only canceled before dispatch:
After payment, to cancel your order, contact us immediately with your Order ID with 12 hours.
Once dispatched, cancellation requests cannot be accepted; the Returns process will apply if needed.
6. Contact Us
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If you have any questions or requests about shipping, returns, or refunds:
Email: swarnkapila.ct@gmail.com Phone: +91-8076-77-0720 (10 am to 6 pm Monday to Saturday)
Address: Swarn Kapila Organic Dairy Farm, Khasra No 26/24, Singhu, Delhi - 110040 (Bharat)
7. Policy Updates
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We may update this policy from time to time. The updated version will be effective once posted on this page.